Complaints and mediation

APPN strives to provide the best quality of service to its members on a daily basis. Nevertheless, if you wish to report a problem or express dissatisfaction, we invite you to let us know as soon as possible.

1- Contact the APPN

Your advisor is at your disposal to listen to you and find a solution. You can reach him/her on the usual contact details.

If you have any questions about your benefits or your contract:
⇒ Contact us at:

For payment problems:
⇒ Contact us at:

For all other problems:
⇒ Contact us at:

APPN undertakes to reply within one month.

2- Contact the Insurer's Quality Department

If you are not satisfied with the answer given by APPN , please write to the quality department of the insurance company of the policy concerned:

For a claim concerning a MACIF contract:

⇒ Send your complaint to MACIF's Quality Department by post to the following address: MACIF - CS 69109 - 79061 - Niort Cedex 9 - FRANCE

For a claim concerning an AXA contract:

⇒ Send your complaint to AXA's Quality Department at email or to the following address:

For a claim concerning a GENERALI contract:

⇒ Send your complaint to the GENERALI Quality Department in writing to the following address: GENERALI - Direction des entreprises - Services Relation clientèle Assurances Collectives - 7 boulevard Haussmann, 75442 Paris Cedex 9 - FRANCE.

3- Contact the Insurance Mediator

Do you still have a dispute?

You can then turn to the Insurance Ombudsman.

In accordance with the charter of "La Médiation de l'Assurance", the Insurance Mediator can only examine your request if you can prove that you have sent us a written complaint in accordance with the above-mentioned procedures. Your referral to the Mediation must be made within a maximum period of one year from the date on which you sent your written complaint to APPN.

Find the conditions of intervention of the Insurance Mediation in the mediation charter.

Contact the mediator by post: La Médiation de l'Assurance - TSA 50110 - 75441 Paris cedex 09.

Contact the ombudsman via the website: https: //

Any action deriving from the contract subscribed is prescribed after two years from the event giving rise to it. This period is extended to ten years when the beneficiary is a person distinct from the insured. The statute of limitations corresponds to the period provided for by law, beyond which no claim is admissible.